How can we help?

Common questions

How do I open a photo?

Use the photo picker in Halora to choose an image from your library. Apple’s system picker gives Halora access only to the item you select.

Where are edited images saved?

Choose Export, select JPEG or PNG, then save the finished image. Halora asks for permission before adding the result to your photo library. PNG preserves transparent areas.

Why is background removal unavailable?

Background removal uses Apple’s on-device Vision technology. It works best on a supported physical iPhone or iPad with a clear person, pet, or object separated from the background. Processing may be unavailable in the simulator or on unsupported devices.

Can I import presets or fonts?

Halora can import compatible LUT, XMP preset, and font files through Apple’s file picker. If a file is not accepted, confirm its extension and try downloading it to the Files app before importing again.

What devices are supported?

Halora supports iPhone and iPad running iOS or iPadOS 17 or later. Some export capabilities depend on the device and operating-system version.

Troubleshooting

• Install the latest Halora update and the latest available iOS or iPadOS update.
• Close and reopen Halora if an import or export appears stuck.
• Try a smaller source image if your device reports that it does not have enough memory.
• When reporting an issue, include your device model, OS version, and the steps that led to the problem. Do not send private photos unless they are necessary and you are comfortable sharing them.

Contact support

For help, bug reports, or accessibility feedback, email the Halora support team. We aim to respond within three business days.